Refund policy
Return & Refund Policy
Effective Date: 30th September 2026
We value our customers and aim to provide a smooth and reliable shopping experience. If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, we are here to help.
1. Eligibility for Returns
Customers may request a return in the following situations:
* The product received is damaged or defective.
* The wrong product, size, colour, or variant was delivered.
* The product received is materially different from what was ordered or advertised.
* The product is missing parts or accessories that were included with the order.
Return requests must be raised within 10 days of delivery.
For damaged or defective products, customers may be required to provide clear photographs or videos of the product and packaging when submitting a return request.
2. Non-Returnable Products
Certain products may not be eligible for return due to their nature, hygiene considerations, customization, digital nature, or other applicable restrictions.
Products that have been used, washed, altered, damaged after delivery, or returned without their original packaging may not be accepted.
Where applicable, products must be returned in their original condition along with:
* Original packaging
* Tags
* Accessories
* Manuals
* Warranty cards
* Other items supplied with the order
3. Return Process
To request a return, please contact us using the details provided in the Contact Us section below.
You may be required to provide:
* Order number
* Customer name
* Registered mobile number or email address
* Reason for return
* Photos or videos of the product, where applicable
After reviewing your request, we will provide instructions regarding the return process.
Products returned without prior approval may not be accepted.
4. Return Shipping Charges
If the return is due to a wrong, defective, damaged, or materially incorrect product supplied by us, the applicable return shipping cost will generally be borne by us, subject to verification.
If a return is approved for another reason where returns are permitted, the customer may be responsible for applicable return shipping charges.
5. Refunds
Once the returned product is received and inspected, we will notify you whether the refund has been approved or rejected.
If the refund is approved, the applicable refund amount will be processed to the original payment method or through another suitable method, depending on the payment method used for the order.
Refund processing times may vary depending on the payment gateway, bank, or financial institution.
6. Refund for Cancelled Orders
If an order is cancelled before dispatch and the cancellation is accepted, the eligible amount paid by the customer will be refunded.
Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.
7. Damaged or Defective Products
If you receive a damaged or defective product, please contact us as soon as reasonably possible after delivery.
We may request photographs or videos showing:
* The product
* Outer packaging
* Shipping label
* Damage or defect
* Any other relevant information
This information may be required to verify the issue and process the request.
8. Wrong Product
If you receive a product different from the product you ordered, please contact us within 3 days of delivery.
After verification, we may arrange a replacement, exchange, refund, or another suitable resolution, subject to product availability and applicable law.
9. Exchange
Exchange requests are subject to product availability and eligibility.
If the requested replacement product is unavailable, we may provide a refund or another suitable resolution, subject to applicable law.
10. Refund Time
Once a refund is approved, we will initiate the refund within a reasonable timeframe.
The time taken for the refunded amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or financial institution.
All applicable consumer-protection and refund requirements will be followed.
11. Order Refused at Delivery
If a customer refuses delivery or does not accept an order without a valid reason, any refund, where applicable, may be processed after deducting applicable shipping, return-to-origin, handling, or other costs incurred by us, subject to applicable law.
12. Digital Products and Services
Unless otherwise stated on the relevant product or service page, digital products, downloadable products, online services, subscriptions, courses, or other electronically delivered products may not be eligible for return or refund once access has been provided or the product has been delivered.
Any exceptions will be handled according to the applicable product-specific refund terms and applicable law.
13. Product-Specific Return Policies
Certain products may have specific return, exchange, cancellation, or refund conditions.
Where a product-specific policy is provided on the product page, checkout page, order confirmation, or other applicable communication, that policy may apply in addition to this Return & Refund Policy.
14. Contact Us
For return, replacement, cancellation, exchange, or refund-related queries, please contact us using the information below:
Business Name: Hidayahub
Email: hidayahub026@gmail.com
Phone: +91-8867383456
Address: 63, 3rd Main, 2nd Cross, JHBCS Layout Banashankari Bangalore Karnataka 560078
Website: www.hidayahub.co.in
Please contact us before sending any product back so that we can provide the appropriate return instructions.
15. Policy Updates
We may update or modify this Return & Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable legal requirements.
Any changes will be published on this page with an updated effective date.
By placing an order, customers acknowledge that they have reviewed the applicable Return & Refund Policy.