Terms of service
Terms of Service
Effective Date: 30th September 2026
Welcome to Hidayahub.
These Terms of Service ("Terms") govern your access to and use of www.hidayahub.co.in, including any products, services, features, content, and functionality provided through the website (collectively, the "Services").
By accessing or using the Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Services.
1. About Us
Hidayahub is operated by:
Business / Owner Name: Misbah Arshad
Address: 63, 3rd Main, 2nd Cross, JHBCS Layout, Banashankari, Bangalore, Karnataka 560078
Phone: +91-8867383456
Email: hidayahub026@gmail.com
Throughout these Terms, the words "we," "us," "our," and "Hidayahub" refer to the business operating the Services.
2. Use of Our Website
By using our Services, you agree to:
* Provide accurate and complete information when creating an account or placing an order.
* Use the website only for lawful purposes.
* Not attempt to interfere with, disrupt, or damage the website or its systems.
* Do not use the Services for fraudulent, unauthorized, or unlawful activities.
* Not copy, reproduce, modify, distribute, or misuse website content without permission.
* Not attempt to gain unauthorized access to any part of the website, server, account, or system.
* Comply with all applicable laws and regulations.
We reserve the right to restrict, suspend, or terminate access to the Services if we reasonably believe they are being misused or these Terms have been violated.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, specifications, availability, and other information displayed on the website are accurate.
However, minor differences in colour, appearance, packaging, size, presentation, or other characteristics may occur due to screen settings, photography, manufacturing variations, or packaging updates.
We reserve the right to correct errors, update product information, modify product specifications, or change product availability at any time.
4. Product Availability
All products and services are subject to availability.
If a product becomes unavailable after an order has been placed, we may contact you regarding the order and provide an appropriate resolution, including cancellation and refund where applicable.
5. Pricing and Payments
Unless otherwise stated, prices displayed on the website are in INR.
We reserve the right to change prices at any time without prior notice.
Applicable shipping charges, taxes, discounts, fees, or other charges will be displayed during the ordering or checkout process where applicable.
Payments may be processed through third-party payment gateways or payment service providers.
By making a payment, you agree to comply with the applicable terms and conditions of the payment provider.
6. Order Acceptance
Placing an order through our website constitutes a request to purchase the selected products or services.
An order may be cancelled, declined, or limited in certain circumstances, including:
* Product or service unavailability
* Incorrect pricing or product information
* Suspected fraudulent or unauthorized activity
* Incorrect or incomplete customer information
* Delivery limitations
* Payment issues
* Technical errors
* Other circumstances beyond our reasonable control
If payment has already been received for an order that we cancel, the eligible amount will be refunded according to our Return & Refund Policy, where applicable.
7. Shipping and Delivery
Where applicable, we aim to dispatch and deliver physical products within the estimated delivery period displayed on the website or communicated to the customer.
Delivery times may vary depending on:
* Customer location
* Courier availability
* Weather conditions
* Public holidays
* Natural disasters
* Transportation disruptions
* Government restrictions
* Other circumstances beyond our reasonable control
Once an order has been handed over to a third-party courier or delivery provider, delivery is subject to that provider's operations and policies.
Customers are responsible for providing a complete and accurate delivery address and contact information.
For digital products or services, delivery may take place electronically through email, account access, download links, or another method specified at the time of purchase.
8. Cancellation
Customers may request cancellation before an order is dispatched or before a digital product or service has been delivered or accessed, where applicable.
Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.
Any eligible refund will be processed according to our Return & Refund Policy.
9. Returns, Replacements, Exchanges, and Refunds
Returns, replacements, exchanges, cancellations, and refunds are governed by our Return & Refund Policy.
Customers should review the applicable Return & Refund Policy before placing an order.
Certain products or services may have specific return or refund conditions.
10. Customer Information
Customers are responsible for ensuring that the information provided during registration, checkout, or communication is accurate and complete, including:
* Full name
* Delivery address
* Mobile number
* Email address
* Billing information
* Other information required to process an order or provide a service
We are not responsible for delivery failures, delays, communication issues, or other problems caused by incorrect or incomplete information supplied by the customer.
11. Intellectual Property
Unless otherwise stated, all content available through our Services, including but not limited to:
* Logos
* Brand names
* Product images
* Text
* Graphics
* Website design
* Product descriptions
* Videos
* Illustrations
* Software
* Digital materials
* Other original content
is owned by or licensed to Hidayahub or its respective content owners.
You may not reproduce, copy, modify, distribute, publish, sell, license, or commercially exploit our content without prior written permission, except where permitted by applicable law.
12. Third-Party Services
Our Services may use or integrate with third-party services, including:
* Payment gateways
* Courier and delivery providers
* Hosting providers
* Analytics services
* Advertising platforms
* Communication providers
* Social media platforms
* Other technology or service providers
Third-party services may have their own terms and privacy policies.
We are not responsible for the independent policies, availability, security, or practices of third-party service providers.
13. User Accounts
If our Services allow you to create an account, you are responsible for:
* Maintaining the confidentiality of your login credentials.
* Providing accurate account information.
* Keeping your account information up to date.
* Not sharing your account credentials with unauthorized persons.
* Notifying us promptly if you believe your account has been accessed without authorization.
We reserve the right to suspend or terminate accounts that violate these Terms or applicable laws.
14. Limitation of Liability
We make reasonable efforts to keep our website and Services available, secure, and accurate. However, we do not guarantee that the Services will always be uninterrupted, error-free, secure, or free from technical issues.
To the extent permitted by applicable law, Hidayahub shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the Services or delays or failures caused by circumstances beyond our reasonable control.
Nothing in these Terms excludes or limits any rights, remedies, warranties, or protections that cannot legally be excluded or limited under applicable law.
15. Force Majeure
We shall not be responsible for delays or failure to perform our obligations caused by circumstances beyond our reasonable control, including but not limited to:
* Natural disasters
* Floods
* Fires
* Pandemics or epidemics
* Strikes
* Government restrictions
* War